Return Policy

Last updated: January 1, 2024

Service Satisfaction Guarantee

At Glowearth, we are committed to delivering exceptional rental property preparation services. While our services are not physical products that can be returned, we stand behind the quality of our work with a comprehensive satisfaction guarantee.

Quality Assurance

All work performed by our team is subject to rigorous quality standards. We conduct thorough inspections before considering any project complete. If any aspect of our work does not meet the agreed specifications, we will rectify it at no additional cost.

Reporting Issues

If you are not satisfied with any aspect of our service, please notify us within 7 days of project completion. To report an issue:

• Contact us via email at service@glowearth.world
• Call us at +61 1300 582 028
• Provide detailed information about the concern
• Include photographs if applicable

Resolution Process

Upon receiving your concern, we will:

• Acknowledge receipt within 24 hours
• Arrange an inspection if necessary
• Provide a resolution plan within 48 hours
• Complete any required remedial work promptly

Refund Policy

Refunds are considered on a case-by-case basis and may be provided when:

• We are unable to complete the agreed services
• Services provided significantly deviate from the agreed scope
• We cannot resolve legitimate quality concerns

Partial refunds may be offered for specific aspects of service that do not meet standards. Full refunds are rare and typically only apply when we cannot fulfill our service obligations.

Cancellation Before Service

If you need to cancel services before work begins:

• Cancellations more than 7 days before scheduled start: Full refund of any deposit
• Cancellations 3-7 days before scheduled start: 50% refund of deposit
• Cancellations less than 3 days before scheduled start: No refund, as resources have been allocated

Cancellation During Service

If you wish to cancel services after work has commenced, you will be charged for:

• All work completed to date
• Materials purchased for your project
• Any non-refundable costs incurred

A final invoice will be provided detailing all charges. Any remaining balance from your deposit or payment will be refunded.

Warranty on Work

We provide a 90-day warranty on all workmanship. If any issues arise from our work within this period, we will return to address them at no charge. This warranty does not cover:

• Normal wear and tear
• Damage caused by tenants or third parties
• Issues arising from property defects not related to our work
• Changes requested after project completion

Dispute Resolution

We are committed to resolving any concerns amicably. If you are not satisfied with our resolution, you may:

• Request a review by our senior management
• Seek mediation through a neutral third party
• Pursue resolution through appropriate legal channels

Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law. You are entitled to a remedy if our services fail to meet consumer guarantees under the law.

Contact Us

For questions about this Return Policy or to report a service concern:

• Email: service@glowearth.world
• Phone: +61 1300 582 028
• Address: 239 Wright St, Adelaide SA 5000, Australia